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Privacy
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webSURGE email policy overview
webSURGE maintains an opt-in policy in
regard to its marketing mailings. We only
send email to individuals who have requested
that these mailings be sent to them, or as
part of an ongoing relationship we have with
an individual or business.
Your right to control what mailings, if
any, you receive from webSURGE is important
to us. The information below will assist you
in understanding the different mailing
options you have, and how you can notify us
of changes in the mailings you wish to
receive or to unsubscribe in general.
Though we may include announcements from
partners or other third parties in some
mailings, we do not provide mailing lists to
third parties or distribute the webSURGE
mailing list to third parties.
What mailing lists webSURGE maintains and
your subscription options
webSURGE mailing lists
-
Notifications from Hosting
- Scheduled maintenance
notifications
webSURGE customers using its hosting
facilities for their CRM solution can
subscribe to receive notifications
regarding upcoming maintenance of the
hosting facilities which may impact
their hosted CRM software. If you are a
webSURGE hosted customer, you can request
these hosting announcements.
Site status update notifications
webSURGE customers using out hosting
facilities for their CRM solution can
subscribe to be notified of any outages
or loss of service in its hosted
facilities and to clarify root cause and
solution to these issues. If you are a
webSURGE hosted customer, you can request
these hosting updates.
-
Notifications from Customer Service
- Proactive support and technical
notifications
At times webSURGE Technologies customer
service department notifies affected
customers of means of optimizing product
usage or potential product issues.
Customers of webSURGE Technologies can opt-in
to receive these service announcements.
New software release notifications
webSURGE Technologies customer service
department notifies interested customers
of new product release availability.
Customers of webSURGE Technologies can opt-in
to receive these service announcements.
- Marketing
Mailings and Newsletters
- Periodic notifications on best
practices and resources
webSURGE maintains a list
of contacts who have expressed an
interest in receiving periodic
announcements and updates about CRM and
CRM solutions, as well as marketing and
product information from webSURGE. If you are interested in
receiving this information, you may subscribe.
Monthly newsletter
The webSURGE is a monthly email
newsletter webSURGE sends
to its customers and partners. If you
are a customer or partner of webSURGE, you may subscribe to the
newsletter if
you wish to receive it.
Survey and Feedback Invitations
webSURGE periodically sends
surveys to collect feedback from our
partners, our customers, and other
contacts in our system. We gather
information on a wide variety of
subjects in order to better understand
the wants and needs of our customers and
partners. You may subscribe
to included in our survey and feedback
initiatives.
Other email notifications
- Answer
update notifications
- Visitors to the webSURGE
pre-sales support site, investor FAQ, or
webSURGE customers visiting its customer
support site can request automated
notification when specific answers are
updated. You may choose to receive these
notifications when viewing the answer
you would like to receive notification
about.
- Site
upgrade notifications
- When a technical contact requests
that a site be upgraded, key support
contacts in that organization will be
notified of the upgrade, the creation of
the test sites, and the upgrade
schedule.
-
Transactional emails
- webSURGE Technologies typically
sends an automated email confirmation
when a form is completed requesting
information from webSURGE.
- Customer
support incidents and responses
- Responses to customer support or
pre-sales support requests are handled
through email.
Changing your subscription preferences
webSURGE mailing lists
- Customer
and partner communications
- You may email a request to
info@webSURGEnow.com or
reply to any email from webSURGE requesting that your
address be unsubscribed. Please be aware
that unsubscribe requests submitted this
way will take longer to process and may
not be effective immediately.
Non-customer
communications
As a web site visitor who has
requested that we send you email
updates, you can update
your subscription preferences or
unsubscribe through
the
webSURGE opt-in/opt-out
page. Unsubscribe requests submitted
through this form are processed and
effective immediately.
In addition, you may email a request to info@webSURGEnow.com or
reply to any email from webSURGE
requesting that your
address be unsubscribed. Please be aware
that unsubscribe requests submitted this
way will take longer to process and may
not be effective immediately.
Other email notifications
-
Transactional emails
- You will only receive transactional
emails from webSURGE when you request
information. There is no need to
unsubscribe from these one-time
mailings.
- Customer
support incidents and responses
- You will only receive these email
responses in reply to specific support
requests, or in response to technical
issues detected by webSURGE's proactive
monitoring. There is no need to
unsubscribe from these interactive
mailings.
Third party mailings
Occasionally, webSURGE may contract with
a third party to communicate on webSURGE's
behalf to the third party's contacts. We do
not collect your email address or contact
information from this third party, and we do
not have access to their mailing list. We
also do not distribute your contact lists
through a third party.
Depending on the nature of the third
party mailing, we may, in order to comply
with applicable laws, provide the third
party with a suppression list of contacts to
exclude from their list. The third party
does not have permission to keep or market
to this list, or to use it in any way other
than as a suppression list for a mailing
they are providing on behalf of webSURGE.
If you have any questions about this
privacy statement, the practices of this
site, or your dealings with this web site,
you can contact us on info@webSURGEnow.com.
Additional contact information is
available on our Contact
Us page linked from the top of most
pages of this web site.
Notification of Changes in This Privacy
Policy
Changes to this privacy policy will be
posted to the webSURGE web site. Though we
will not change this policy in such a way to
significantly reduce a user's expected level
of privacy, we do encourage users to return
to the privacy policy periodically to review
the policy and to consider any changes.
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